How to Deal with Angry Customers in Customer Service: A Complete Guide In this article we will discuss methods to deal with irate customers. We will discuss how to think of these customers from a psychological perspective, the causes for their anger, and ways to turn the situation around. These methods can be applied in […]

Introduction: What is a Sales Office and Why is it Important for Your Business? A sales office is a place where your company’s sales team can go to work and make calls onpotential customers. It is important for your business because it helps you stay in touch with theoutside world and have a physical presence […]

Moving sales reps hold responsibility for starting the customer on a path that serves thecustomer’s best interest. Not only that, they are responsible for ensuring that all costs forservices are provided, agreed upon, and actually cover costs while generating revenue for thecompany. If you just can’t seem to make a sale or are having a […]

Moving Sales Room Atmosphere The atmosphere in the sales room, whether good or bad, is palpable. The main objective of asales manager is to keep morale high and attitudes in a healthy place but this process canseem like a truly complicated one for most. We have all been in the room when even the topdog […]

Half the Battle is Won Your rep has come to terms that the reality of the game, is approaching the plate multiple timesa day. They understand this, but are missing every swing. The good news is that they are stepping up to the plate. If your rep is getting people on the phone, quoting, and/or […]

Low Balling is Expensive in the Long Run When you get down to the bottom line, the reality is, the moving industry is an extremely competitive market. While there are busy times where the demand for movers is higher than the supply, the majority of the time is spent in fierce competition. Honorable and ethical […]